[PRO] Do I need to buy a new PRO version every year?
No, because you can set your own date in the spreadsheet you can just create a copy every year and change the start date.
[BOTH] Do I receive a physical package or a digital download?
Both LeavePlannerXL and the Free Holiday Planner are digital downloads. Sending a physical package would make it much more expensive which is why we have opted for a digital download.
[PRO] What does the leave planner let me track?
You can track Holiday with carry overs, Sickness, Overtime and TOIL and One custom type
[BOTH] I can't seem to be able to delete the test data on the LeavePlanner page
Please make sure that you delete only data from cell B4 downwards to row 53 (on the FREE version) or 103 (on the PRO version) and to the right.
[FREE] What do I get to track with the free version?
You can track holidays, sickness and one custom type for up to 50 employees. This includes all days and half days.
[FREE] Does the free version support overtime?
You may have used an earlier version of our free template which allowed tracking overtime. Since then we have received overwhelming feedback pointing us in the direction of removing Overtime from the free version because it overcomplicates the template and this is not what the majority of our users would like. The overtime option is available with our PRO version.
[FREE] When/HOW do I get the planner?
To get the free version we ask you to subscribe to our newsletter which only sends a few times per year with links to the new versions. Once you have filled in the form and confirmed your email address we will send you a message with the download links.
[PRO] How SOON will I get my planner?
Usually this will happen within a couple of hours. However if you order during the weekend, it might take a little longer but never more than one working day.
[FREE] When do I get a new version?
We release the version for the next year in September - e.g. 2019 will be released in September 2018. Make sure that you are subscribed to our list and you can receive emails from us. We send using highly reputable provider and we'll never sell your data. Our emails begin with [FHP] in the subject to make it easier to find. We also send another copy in early January as a reminder.
[FREE] I can't find the email with the download links. Can you help?
We have limited capacity to respond to individual questions. To get versions every year, please ensure that you stay subscribed to our list and you can receive emails from us. We send one email in September and then again in January. Subject line begins with [FHP].
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